{"id":23001,"date":"2024-05-27T13:42:14","date_gmt":"2024-05-27T10:42:14","guid":{"rendered":"https:\/\/newrest.gr\/2024\/05\/27\/%ce%b4%ce%b9%ce%b5%ce%be%ce%b1%ce%b3%cf%89%ce%b3%ce%ae-%cf%83%ce%b5%ce%bc%ce%b9%ce%bd%ce%b1%cf%81%ce%af%ce%bf%cf%85-%cf%80%cf%89%ce%bb%ce%ae%cf%83%ce%b5%cf%89%ce%bd-%ce%b7-%cf%83%ce%b7%ce%bc\/"},"modified":"2024-10-10T13:03:24","modified_gmt":"2024-10-10T10:03:24","slug":"conducting-a-sales-seminar-the-importance-of-effective-customer-service","status":"publish","type":"post","link":"https:\/\/newrest.gr\/en\/2024\/05\/27\/conducting-a-sales-seminar-the-importance-of-effective-customer-service\/","title":{"rendered":"Conducting a Sales Seminar: \u201cThe Importance of Effective Customer Service\u201d"},"content":{"rendered":"<p>Customer service is a central factor in the success of a restaurant. Newrest Hellas conducted a two-day sales seminar on April 13 and 27, aiming to train employees to provide excellent service.<\/p>\n<p>The seminar covered topics such as understanding customer needs through active listening and observation, analyzing purchasing behavior, and the decision-making process. Employees learned to tailor their service to meet the specific needs of customers and create a positive experience.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright wp-image-22989\" src=\"https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-2.jpg\" alt=\"\" width=\"308\" height=\"223\" srcset=\"https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-2.jpg 800w, https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-2-300x217.jpg 300w, https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-2-768x555.jpg 768w\" sizes=\"(max-width: 308px) 100vw, 308px\" \/>Emphasis was also placed on excellent product knowledge, speed of service, and politeness, elements that contribute to creating a friendly and pleasant atmosphere. The concept of Customer Experience (CX)\u2014the overall experience a customer receives throughout all touchpoints with the restaurant, \u2014and the importance of effective communication, were thoroughly analyzed, aiming to create a positive and harmonious experience centered on customer trust and understanding.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-22987 alignleft\" src=\"https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-3.jpg\" alt=\"\" width=\"226\" height=\"158\" srcset=\"https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-3.jpg 800w, https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-3-300x210.jpg 300w, https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-3-768x539.jpg 768w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/>Complaint management was also a central theme of the seminar, emphasizing the immediate and professional resolution of issues. The seminar was completed with simulations and case studies, offering participants the opportunity to apply their knowledge in realistic situations.<\/p>\n<p>The sales seminar was a defining experience for the employees of Newrest Hellas restaurants, providing them with the necessary tools and knowledge to deliver outstanding customer service. The company&#8217;s commitment to training and continuously improving its staff&#8217;s skills contributes to creating a positive and memorable experience for every customer, enhancing customer loyalty, and ensuring the successful growth of its restaurants.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-22985 aligncenter\" src=\"https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-4.jpg\" alt=\"\" width=\"819\" height=\"461\" srcset=\"https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-4.jpg 1000w, https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-4-300x169.jpg 300w, https:\/\/newrest.gr\/wp-content\/uploads\/2024\/05\/\u0394\u03b9\u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae-\u03a3\u03b5\u03bc\u03b9\u03bd\u03b1\u03c1\u03af\u03bf\u03c5-\u03a0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd-4-768x432.jpg 768w\" sizes=\"(max-width: 819px) 100vw, 819px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer service is a central factor in the success of a restaurant. Newrest Hellas conducted a two-day sales seminar on April 13 and 27, aiming to train employees to provide excellent service. The seminar covered topics such as understanding customer needs through active listening and observation, analyzing purchasing behavior, and the decision-making process. Employees learned [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":22992,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[169],"tags":[193],"class_list":["post-23001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","tag-corporate-catering"],"acf":[],"_links":{"self":[{"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/posts\/23001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/comments?post=23001"}],"version-history":[{"count":4,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/posts\/23001\/revisions"}],"predecessor-version":[{"id":23005,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/posts\/23001\/revisions\/23005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/media\/22992"}],"wp:attachment":[{"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/media?parent=23001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/categories?post=23001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrest.gr\/en\/wp-json\/wp\/v2\/tags?post=23001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}